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Level 1: Joiner
Debbuck
Posts: 1
Registered: ‎10-12-2019
Accepted Solution

STAC

on ‎10-12-2019 08:22

I'm trying to give my STAC from 3 network but the page says not found. I can only access the PAC page which isn't of any use.
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Cleoriff
Posts: 96,978
Topics: 757
Registered: ‎14-01-2013

Re: STAC

[ Edited ]

‎10-12-2019 08:43 - edited ‎10-12-2019 08:44

Hi @Debbuck 

Have you followed the instructions here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852#M... 

Scroll down to the section which is in bold ...

I want to cancel my contract. I have already signed up to a new network but I do not want to transfer my number This gives info about STAC codes.

 

If you are still having problems then call customer services here Guide: How to find help & contact O2 

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MI5
Posts: 113,940
Topics: 568
Solutions: 15,330
Registered: ‎04-04-2012

Re: STAC

on ‎10-12-2019 10:13

@Debbuck 

How to keep your number https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Marjo
Posts: 7,869
Registered: ‎23-07-2014

Re: STAC

on ‎16-12-2019 11:32

Hi @Debbuck , I hope you had a good weekend. Smiley Happy Just wanted to check if you got everything sorted with the STAC? Good info above from our members, but please do let us know if you need help with anything else. Smiley Happy

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


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