10-12-2019 08:43 - edited 10-12-2019 08:44
Have you followed the instructions here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852#M...
Scroll down to the section which is in bold ...
I want to cancel my contract. I have already signed up to a new network but I do not want to transfer my number This gives info about STAC codes.
If you are still having problems then call customer services here Guide: How to find help & contact O2
on 10-12-2019 10:13
How to keep your number https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 16-12-2019 11:32
Hi @Debbuck , I hope you had a good weekend. Just wanted to check if you got everything sorted with the STAC? Good info above from our members, but please do let us know if you need help with anything else.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?