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Level 1: Joiner
Posts: 1
Registered: ‎10-12-2019
Accepted Solution


I'm trying to give my STAC from 3 network but the page says not found. I can only access the PAC page which isn't of any use.
Posts: 96,978
Topics: 757
Registered: ‎14-01-2013


[ Edited ]

Hi @Debbuck 

Have you followed the instructions here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852#M... 

Scroll down to the section which is in bold ...

I want to cancel my contract. I have already signed up to a new network but I do not want to transfer my number This gives info about STAC codes.


If you are still having problems then call customer services here Guide: How to find help & contact O2 

*The Game Is On*

Posts: 113,940
Topics: 568
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Registered: ‎04-04-2012



How to keep your number https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Former Staff
Posts: 7,869
Registered: ‎23-07-2014


Hi @Debbuck , I hope you had a good weekend. Smiley Happy Just wanted to check if you got everything sorted with the STAC? Good info above from our members, but please do let us know if you need help with anything else. Smiley Happy

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