SOS! Abroad no service now

[fowlerthomas]

I have been using my o2 number abroad, but today I suddenly realized that my number is showing no service.
Previously it had been receiving texts and calls normally and also ensured that there was a phone bill in it.
I have a lot of apps linked to o2 phone and now suddenly it's not working showing no service, I've tried replacing my phone, restarting it etc. But all show no service!!!
I can't get back to uk to fix it now, what do I do, SOS

[fowlerthomas]

I would like a quick response and the ability to talk to their human customer service online.
Social media is a good option, but I was disappointed with the speed of their replies.
o2 This is really bad, the official website is set up for online conversations but can't generate a link to them.

[Enlli]

Reading through, not sure what else can be suggested. 

As I'm sure you are aware there is nobody from O2 here

[MI5]

@fowlerthomas 

That is the way O2 are setup now and it's got 100% worse since the merger with VM.

It's all about self help and contact deflection with very limited numbers of human staff to take calls.

We advise calling at 8.00am UK time to catch the advisors before the queue starts forming.