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S20 ultra pre order in store

Raptrex
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I paid £50 deposit for an s20 ultra In store which due to the virus has been closed. As usual with O2 I can't get through to customer services on the phone or via chat in myO2. How do I find out what to do next or cancel the order?

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MI5
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@Raptrex 

You'll have to persevere with calling Guide: How to find help & contact O2 

Early morning is best time to call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Raptrex
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Finally got through only to be told that because the o2 shops are closed I will neither receive the phone or a refund until they open again. Luckily I only have a couple of payments before contract ends and I can switch provider.

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MI5
Level 94: Supreme
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I imagine there are more important issues to deal with in the grand scheme of things right now......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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