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Repair

Nikki34
Level 1: Joiner
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I sent my phone for repair a week ago and I have no feedback . Please could someone email with an update. Thanks
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Cleoriff
Level 94: Supreme
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Hi @Nikki34 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 3
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2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 106421 Posts
  • 790 Topics
  • 5488 Solutions
Registered:

Hi @Nikki34 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 3
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Hrb264
Level 1: Joiner
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Im having the same issue - gave it in on the bank holiday and had no updates on my tracker since the 31st. 

Message 3 of 3
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