Refund

[cucho111]

I have ended the contract and in last bill I have a refund.

i can’t access the o2 app, when I try and talk to the team the robot sends a text to the old number which doesn’t exist. And I don’t have the old sim. 

how do I get this refund, I don’t see where the billing and payment tab is. It’s no there anymore.

[Bambino]

@cucho111 All ways to contact O2 can be found here: How to find help & contact O2: A Guide - O2 Community

[gmarkj]

If you paid by direct debit and haven't cancelled it with your bank it should go straight back into your account @cucho111 

Otherwise contact payment management as advised.