Receiving SMS texts

[geoff1955-K]

Hi,

I have a Samsung S8 that is operated through Giff Gaff. Had the phone since September 20 and I was previously with Tesco mobile on an older Samsung phone. 

My Wife and I have a joint Greek bank account but I am unable to receive SMS texts from the Bank. Until last January ( 2020) I was receiving texts but these stopped thereafter and Tesco's operator could not resolve the issue. The Bank has confirmed that they have my correct telephone number. As far as I am aware there are no bars to international calls  on the phone.

My Wife is able to operate the Bank Account but it is important that I am able to access to0.

I do receive SMS texts from other senders

Can you advise me, please

[Cleoriff]

@geoff1955-K 

What network is your wife with?

Check this out Guide: Text Message Tips (not sent or received) 

Also a possibility that you have a premium bar on your account. In which case you need to contact O2 to remove it

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[geoff1955-K]

Hi,

Thanks for your response. My Wife's network is O2 but the operator is Tesco

[Bambino]

@geoff1955-K Have you tried asking in the GiffGaff community? Help and support - The giffgaff community

[MI5]

@geoff1955-K 

Lots of issues with these codes across all networks currently.

You'll need to contact your networks to report the issue.