on 04-02-2021 20:51
Hi,
I am currently having trouble logging into my MyO2, I cant login to view my account on my laptop, tried different browsers, tried firewall and antivirus settings, tried restarting my router.
I also cant login to the MyO2 app on my iphone.
I can however login to MyO2 using IPVanish connected to a glasgow server, this is how I am able to message just now. I have tried customer support and they couldnt help.
Is O2 blocking my Virgin IP? if so can it be unblocked? I cant think of a reason why it is
Please help
Stuart
on 04-02-2021 20:55
Can you login on mobile data?
on 04-02-2021 20:59
on 04-02-2021 20:59
Hi,
Thanks for the quick reply, yes using my O2 data I can login no problem on my iphone, switch my wifi back on and I cant view billing or login,
Ive changed username and password, even gave my laptop a different static ip, tried loads of different ways, it seems o2 are blocking access from my router or virgin is? I have no idea
Stuart
on 04-02-2021 21:13
on 04-02-2021 21:13
Have you tried refreshing your DNS in the router?
I'm using Virgin brodband and it's working for mr so it's not a blanket Virgin ip block.
on 04-02-2021 21:28
on 04-02-2021 21:28
I'll try that just now
thankyou
on 04-02-2021 21:46
on 04-02-2021 21:46
Hi @MI5
I was able to flush dns on windows have you any idea how to on the router? ive tried searching but all I found was about business accounts.
I also tried using googles DNS and that didnt work either, just find it strange i can login through IPvanish no probs, makes me think its my virgin ip
Stuart
on 04-02-2021 21:52
on 04-02-2021 21:52
You'll need to login to your router settings control panel.
Probably 192.168.0.1
The login details are on your router and the password is different to your wifi password.
on 04-02-2021 22:02
on 04-02-2021 22:02
on 04-02-2021 22:30
on 04-02-2021 22:30
on 06-02-2021 09:16