@Woo47
You will need to speak to Apple via https://support.apple.com and ask them, as all o2 do is pass on the charge from them..
If you have an Apple ID Log in and you can see all purchases..
There is not a lot o2 can do, part from put a Charge to Mobile Bill bar on the phone going forward..
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
