Payment

[Daurgothoth]

What gives you the right to demand overdue payment imediately or have services suspended and a 6 pound penalty occur.

when i have been trying to pay my bill since 24/10/24.

been logging in daily to try to pay but there was no pay option.

Been busy on the 28/10/24 so was unable to log in that day but on 29/10/24 i was threatened with suspention and a penalty for defauting on my payment.

I even tried to pay 3 times on 29/10/24 but each time o2 would not take payment.

So what give you the right to demand and threaten when it is yourselves who refuse to allow me to pay in the first place.

[TallTrees · Accepted solution]

Hello @Daurgothoth 

Very sorry to hear your distress. 

We are a customer based community and can hopefully point you in a good direction to get your issue resolved.

It may be helpful for you to contact payment management here

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

Other info 

Guide: How to Pay Your Bill (Contract) 

Or

Possibly o2 customer services includes social media contact (supposed to be quite helpful)

Guide: How to find help & contact O2 

Hope all is resolved for you soon and best wishes