Payment

[Garycowan]

How do I contact someone to take the direct debit as it failed last week ?

[Garycowan]

My phones been cut off and the bank told me to contact 02 which I can’t to take the debit again many thanks

[Garycowan]

Any ideas ?

[Bambino · Accepted solution]

@Garycowan 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers in the link below.

Guide: Coronavirus Community Help and Support

 Use the Lost/Stolen, Upgrade or Fraud option if you have to, to get through.

[Garycowan]

Many thanks thank yous