Payment issue

[R_23]

Just now I paid amount of 30 GB from my visa from my visa debit to order a phone.. amount has been debited but order didn't placed

[Bambino]

@R_23 You can reach O2 via social media from 8 am:
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[TallTrees]

Hi there @R_23 

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[madasaf1sh]

@R_23 

You need to speak to your bank, as the funds are on hold with them and not with o2, these funds are normally returned between 24hrs and 7 days depending on your bank. 

If you want to retry the order I would, but you will need to pay the upfront fee again, and wait for the other debit to fall off