PAC code

[Kev99]

I need to inform 02 my PAC code to bring my old number with me. The on-line form clearly doesn't work and no-one at 02 ever answers the phone! Any idea? 

[madasaf1sh · Accepted solution]

@Kev99 

They do answer the phone,just a bit slower than normal.. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[jonsie]

Hi 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –

See links below

Or you can call them on 0800 081 0255

Guide: Migration & porting into O2  

[Bambino]

@Kev99 You can try calling 0800 032 1402 from any phone or numbers in this link: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

[Kev99]

Hi, I'm the person who's had an O2 account for a week and a half and STILL hasn't had my old phone number moved to the O2 phone account. Tried phoning many times and I actually got through once. Trouble was the operator made all the right noises and said it was all sorted...but it wasn't. Tried the form on the MyO2 page but apparently that's not working at the moment (surprise surprise!)  either. Someone techie on the O2 FB page says they're trying to help but they're moving at the speed of a glacier, ie they're managing a sentence a day. I need a working phone (yep, got that) with all my contacts able to phone me (nope, I haven't got that). I have to say, how bad is O2 that they can't even sort this after this amount of time? They've been given the old number, new number and PAC code several times now and I'm still waiting......