PAC code

[Viola96]

Hi, I’m writing to you because I’m not happy with my current package. I would like to change mobile service provider so can you give me my PAC code please?

Kind regards Viola

[Cleoriff · Accepted solution]

Hi @Viola96 

Follow this guide Guide: How to get your PAC [June 2021 Update] 

and Guide: Cancelling Your Contract 

[Viola96]

Can you offer me any upgraded package with more data please?

[Bambino]

@Viola96 This is not O2. This is a customer community. You can look on your MyO2 page to see if you're eligible for an upgrade.

http://www.o2.co.uk/myo2

[jonsie]

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade"