Over charged
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on 31-07-2024 09:59
I have been over charged from my last bill and it says you owe me £44 how do I get this ?
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on 31-07-2024 10:01
Hello @Cammy7
Welcome to the O2 community
We don't have access to accounts so you need to contact o2 customer services Here
Guide: How to find help & contact O2
HAPPINESS IS BEE SHAPED
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on 31-07-2024 10:13
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on 31-07-2024 10:13
You can check in My O2 to see what the extra charges are for.
Or
You need to contact Payment Management
You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
Veritas Numquam Perit
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on 31-07-2024 10:17
You can request the refund in your MyO2.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 31-07-2024 10:21
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on 31-07-2024 10:21

