Over charged

[Cammy7]

I have been over charged from my last bill and it says you owe me £44 how do I get this ? 

[TallTrees]

Hello @Cammy7 

Welcome to the O2 community 

We don't have access to accounts so you need to contact o2 customer services Here 

Guide: How to find help & contact O2 

[Cleoriff]

@Cammy7 

You can check in My O2 to see what the extra charges are for.

Or

You need to contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[MI5]

@Cammy7 

You can request the refund in your MyO2.

[Cleoriff]

@Cammy7