Order confirmation not received

[JulieE]

I placed an order for an iphone13 yesterday with delivery supposed to be today but have not received any confirmation email. I've tried to login into myo2 but says I can't for 48 hours

[Cleoriff · Accepted solution]

@JulieE 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[JulieE]

How long does it take o2 to reply on Facebook

[Cleoriff]

Should be within the hour. It's Monday so they will have a lot to go through.