Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Unable to chat to 02

Heeeellllp I’m trying to speak to someone about returning 02/virgin sim unused and my 14 days are up today!! I’ve been charged £25 already too. My partner doesn’t want the sim as it’s more than he’s paying now with virgin mobile? I need help getting ...

Offers not available to me as an existing O2 customer

Hello, I've been an O2 customer for years and I have now paid off my phone and am looking to move to a better SIM only contract. However the deals I'm being offered through my O2 are terrible compared to the ones offered online to new customers. Diff...

Samsung 21 5G

I have a 4 month old phone, the battery is a complete disgrace, it's dead within a few hours and thats even when it's not in use, anyone else this problem or a solution on how to fix it?

Resolved! Bill

I am new costumer to o2 I have not yet received my SIM card but I have a bill of £30 when I loged in using my email. my contacts has not yet started. Please explain my name Rahima Miah email r_miah786**Personal info** address [personal details remove...

What are the charges on my account

Hello iv just noticed extra charges on my account for iTunes which I do not have as I don't have an iPhone. I would like to know what these charges are please as I never made them.

Resolved! Upgrade

I did not order this upgrade. I have never used an iPhone and not about to start. You have now sent me 15 (yes 15) separate emails with various contracts and credit agreements attached, following the hard sell by one of your telesales operators. I di...

Resolved! O2 not working

I have registered on my O2 app but I can't log in

Resolved! Call to a premium member

I got a message from o2 said I recently made my first call to a premium member which is not included in my tariffs. What’s that mean?

Resolved! Paying Final Bill if abroad and unable to access my O2

I have cancelled my phone contract as living in Australia. My Final payment has not come out of my account and I have been issued an overdue statement for my final payment. I am unable to access My02 to pay online as require a UK number which I do no...

Resolved! Phone number

When will I get my old phone number back? I used a pac code when joining o2

O2

Forum Posts