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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8559 Views
  • 1 replies
  • 1 kudos

Resolved! cancel airtime plan

i have 2 airtime plans i want to cancel the one that i got with my device but keep the device and add it to my other airtime plan is this possible thankyou

brian1977 by • Level 1: Joiner
  • 6275 Views
  • 2 replies
  • 0 kudos

Resolved! Device Insurance

I have purchased a device upgrade recently. Whilst on the phone setting up the upgrade I said ‘no’ to setting up insurance for my new device. I have since thought about it & would actually like to purchase the insurance. Can o2 still offer me phone i...

Heidi-_ by • Level 1: Joiner
  • 379 Views
  • 1 replies
  • 0 kudos

Resolved! My spending

I can not understand how I have used up to my spend cap so quickly

Riley123 by • Level 1: Joiner
  • 323 Views
  • 1 replies
  • 0 kudos

Resolved! Minutes charge on unlimited plan?

I'm just curious in that it says I have unlimited minutes on my plan but I was charged £4 for a call and it wasn't a service or premium call; it was a mobile phone number. Is this normal or something I should be worried about? I'm concerned because I...

T8810 by • Level 1: Joiner
  • 1016 Views
  • 2 replies
  • 0 kudos

Resolved! Cancelled order

Why was my order cancelled with out letting me know

Jay19 by • Level 1: Joiner
  • 652 Views
  • 1 replies
  • 0 kudos

Resolved! My o2 app

Hi I’m trying to login my o2 app and it’s saying I have to wait 48hours but it’s been longer than that. Please advise ??

Cacace8 by • Level 1: Joiner
  • 317 Views
  • 1 replies
  • 0 kudos

Resolved! can’t figure out how to pay final bill

I can’t log into the app as my account has been closed, stupid to close accounts before final payments have been taken. they didn’t take my final payment by direct debit for some reason & i can’t make the payment? the payment line takes me to custome...

Resolved! I want to leave o2

O2 can you contact me. I’m leaving your service because I can’t contact you easily.,

JLS666 by • Level 1: Joiner
  • 379 Views
  • 1 replies
  • 0 kudos

Resolved! My o2 app

HiI am new to 02 and i have tried to login to my 02 app but it keeps says it take 48hrs to activate the account and it been 48hrs.

David212 by • Level 1: Joiner
  • 801 Views
  • 3 replies
  • 0 kudos
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