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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Airtime rewards

I have redeemed £30.00 airtime rewards but can’t find where it is located in MyO2

Resolved! Insurance

How do I go about cancelling my insurance online or do I need 2 ring O2 and do it that way?

Resolved! Activite o2 sim

Not coming activation code for my o2 sim card

Resolved! Claim extras

I tried to claim my extra -Amazon music for 3 months having seen this when I ordered my new iPhone 12 yet all I can see is Disney which I don't want

Why is it so hard to speak or email a person at O2 Customer Services?

If I call O2 I get cut off.If I email O2 I get an auto reply saying they no longer offer email service and send me to FAQs etc.My query is not standard so I cannot find the answer on FAQ or community.I tried messaging support through My O2 app but th...

Authorisation Codes

Just to say I have had a problem with receiving otp codes since Saturday and it is now resolved. I just decided to try a re -boot again and this time it worked! Wanted to let you know in case you are still having problems

Resolved! Personal hotspot connection

I am trying to hotspot my other phone with my new iPhone but it does not want to connect.It sends me to the website www.o2.uk./iphonehelp/modem And when I go the website it says error

Resolved! make my phone ring longer before going into vm

I have seen answers like put in the following codes which do not work.I have a lumia phone

Disney Plus

Hi I was recently with o2 but through Carphone warehouse and had recieved the free disney+ app for 6 months. I have renewed my contract directly now with o2 and they said I am entitled to this again through them now. My one with carphone warehouse ex...

Can't receive SMS messages

Hi. I cannot receive SMS messages. I can send them ok. I have tried my sim on various phones and the problem persists with all of them. Can you please assist with correcting this. Much appreciated.

O2

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