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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! security password

I'm trying to switch my old number to my new contract and to do so I need a security password (not the one I use to log into the website). I can't find such a password in any of my emails or account details. Are they issued automatically? Have I just...

Resolved! New SIM

Hi, i recently changed my monthly SIM -only contract online to get a better rate. I have now received a new SIM card in the post but i am wary of using it in case i lise my current phone number. Can anyone please help me? Do yiu normally get a new SI...

Resolved! My 4G isn’t working

Hello,I am having trouble with my 4g working. My payment was supposed to go through on the 15th of this month, there was an issue which resulted in it not going through, so I payed the remainder of the bill about a week ago. My texts and phone calls ...

Resolved! I lost my sim

I lost my sim

Resolved! Age restrictions

HelloCan you remove age restriction on my plan. I am over 18. Thank you

Resolved! BILL CHARGES

Iagreed in your Doncaster store ,my monthly subscription should be £33.70 with 4 gb ,I have therefore been over charged,please amend.

Resolved! Auto top up

Hi,I am trying to cancel my auto top but I cannot find how to do it in the website? It's says can change or cancel anytime but then there isn't actually an option to do this? Thanks,Michaela

Resolved! PUK code

Hi everyone, my number didn't change to my old number yet and it's been 2 days. what do I do?i cant download the chat because my AppStore is from another country. thank you

Resolved! Adding a spend cap

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Resolved! O2 Sim Only - 20GB 12 month contract as advertised on MSE. I am paying O2 £31.69 monthly

I am currently paying o2 £31.69 monthly for 15GB of Data on telephone number [personal details removed], as i own my own phone. I have checked on MSE and o2 are offering a 12 month sim only contract for 12 months with 20GB of data for £10.00 per mont...

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