Online Chat

[Annoyedagain]

What has happened to the online chat, i don't want to waste my time in call queue or go in to a shop to find out simple questions that used to take 2 mins on the online chat.

O2 offer online help but when you search for the answer there is no answer available.

[Anonymous]

@Annoyedagain Try a different browser or delete your cache. You can also do chat through the myo2 app

[MI5]

Try asking us @Annoyedagain ?

[Cleoriff]

@Annoyedagain

Online chat is having issues connecting for some people. It happened last week and was supposed to be fixed...

However, as suggested above, we may be able to help ...unless it's a specific account issue?

[holly8]

can never get online chat , need help with 02 wifi as keepngetting told ive used all my data, help 

[MI5]

@holly8 

Help with O2 WiFi here https://www.o2.co.uk/connectivity/free-wifi 

You can also look at increasing your data allowance maybe?

[Anonymous]

Are you on a small data tariff or are their particular apps eating your data

[JakesPlace]

Did you 'sort out' your online chat?
I have bee trying to use it for the last 3 months, via a desktop!!! Cleared cache / history.
The problem is with 02 website - it is terrible!

[Cleoriff]

@JakesPlace

Have you tried a different browser?

[JakesPlace]

Yes, have tried Mozilla Firefox / Microsoft Edge - still not able to contact 02!