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Level 1: Joiner
Posts: 1
Registered: ‎27-11-2018

Online Chat

What has happened to the online chat, i don't want to waste my time in call queue or go in to a shop to find out simple questions that used to take 2 mins on the online chat.

 

O2 offer online help but when you search for the answer there is no answer available.

Posts: 7,903
Topics: 103
Kudos: 1,571
Solutions: 503
Registered: ‎17-03-2015

Re: Online Chat

@Annoyedagain Try a different browser or delete your cache. You can also do chat through the myo2 app

iPhone 7
Posts: 83,023
Topics: 511
Solutions: 10,062
Registered: ‎04-04-2012

Re: Online Chat

Try asking us @Annoyedagain ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 60,642
Topics: 643
Registered: ‎14-01-2013

Re: Online Chat

@Annoyedagain

Online chat is having issues connecting for some people. It happened last week and was supposed to be fixed...

However, as suggested above, we may be able to help ...unless it's a specific account issue?

*The Game Is On*


Level 1: Joiner
Posts: 2
Registered: ‎13-09-2012

Re: Online Chat

can never get online chat , need help with 02 wifi as keepngetting told ive used all my data, help 

 

Posts: 83,023
Topics: 511
Solutions: 10,062
Registered: ‎04-04-2012

Re: Online Chat

@holly8 

Help with O2 WiFi here https://www.o2.co.uk/connectivity/free-wifi 

You can also look at increasing your data allowance maybe?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 7,903
Topics: 103
Kudos: 1,571
Solutions: 503
Registered: ‎17-03-2015

Re: Online Chat

Are you on a small data tariff or are their particular apps eating your data
iPhone 7
Level 1: Joiner
Posts: 13
Registered: ‎10-08-2015

Re: Online Chat

Did you 'sort out' your online chat?
I have bee trying to use it for the last 3 months, via a desktop!!! Cleared cache / history.
The problem is with 02 website - it is terrible!
Posts: 60,642
Topics: 643
Registered: ‎14-01-2013

Re: Online Chat

@JakesPlace

Have you tried a different browser?

*The Game Is On*


Level 1: Joiner
Posts: 13
Registered: ‎10-08-2015

Re: Online Chat

Yes, have tried Mozilla Firefox / Microsoft Edge - still not able to contact 02!