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Online Chat

Annoyedagain
Level 1: Joiner
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What has happened to the online chat, i don't want to waste my time in call queue or go in to a shop to find out simple questions that used to take 2 mins on the online chat.

 

O2 offer online help but when you search for the answer there is no answer available.

Message 1 of 13
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Anonymous
Not applicable

@Annoyedagain Try a different browser or delete your cache. You can also do chat through the myo2 app

Message 2 of 13
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MI5
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Try asking us @Annoyedagain ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 13
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Cleoriff
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@Annoyedagain

Online chat is having issues connecting for some people. It happened last week and was supposed to be fixed...

However, as suggested above, we may be able to help ...unless it's a specific account issue?

Veritas Numquam Perit

Girl in a jacket
Message 4 of 13
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holly8
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can never get online chat , need help with 02 wifi as keepngetting told ive used all my data, help 

 

Message 5 of 13
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MI5
Level 94: Supreme
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@holly8 

Help with O2 WiFi here https://www.o2.co.uk/connectivity/free-wifi 

You can also look at increasing your data allowance maybe?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 13
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Anonymous
Not applicable
Are you on a small data tariff or are their particular apps eating your data
Message 7 of 13
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JakesPlace
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Did you 'sort out' your online chat?
I have bee trying to use it for the last 3 months, via a desktop!!! Cleared cache / history.
The problem is with 02 website - it is terrible!
Message 8 of 13
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Cleoriff
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@JakesPlace

Have you tried a different browser?

Veritas Numquam Perit

Girl in a jacket
Message 9 of 13
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JakesPlace
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Yes, have tried Mozilla Firefox / Microsoft Edge - still not able to contact 02!
Message 10 of 13
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