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Old bills

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Cheryl4
Level 1: Joiner
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on ‎06-09-2021 18:41

on ‎06-09-2021 18:41

I left o2 around 10 months ago and moved my number to a different network, I now need to access my phone bills for Jan 2020 (I need to see when I made calls to a particular number for civil court case) my o2 account is still open but I cant see my bills on there, how can I go about getting them? I paid monthly if that makes a difference 

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MI5
Level 94: Supreme
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on ‎06-09-2021 19:42

on ‎06-09-2021 19:42

@Cheryl4 

If this guide doesn't work Guide: How do I get to the 'Download Bill' page? you'll need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151762 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎06-09-2021 19:42

on ‎06-09-2021 19:42

@Cheryl4 

If this guide doesn't work Guide: How do I get to the 'Download Bill' page? you'll need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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