My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9868 Views
  • 1 replies
  • 1 kudos

Phone order

I ordered my new phone on the 1st July and it still hasn't arrived

Resolved! Keep an eye out on this one...

Just got a phishing SMS.Looks like O2 but filled it in with bogus details and they all got accepted Reported to ESET screen filter, Microsoft Smart Screen and also the domain host.

Screenshot_20210710-123701_Messages.jpg
Shuntfield by Level 3: Thinker
  • 1213 Views
  • 3 replies
  • 0 kudos

Resolved! Possible scam text

I received a text this morning from a mobile no. +447535125201 say O2 could not process my latest bill and giving a website to update billing information via https//billingissue-o2.com Ive logged on to my O2 account and everything looks fine. Any ide...

LindaMac by Level 1: Joiner
  • 718 Views
  • 2 replies
  • 0 kudos

PAC code

I need a pac code to keep my number but change provider. I can’t send messages and when I call 202 it just beeps and the call doesn’t go through. I read that you can get it by logging into o2 account but I can’t find any way to request the code, so a...

Anonymous by Not applicable
  • 573 Views
  • 2 replies
  • 0 kudos

Resolved! Pending traction

I recently upgraded my phone - the remaining bill for my old phone was paid off by 02 however there is still pending traction in my bank, even though it states on my billing account that it has been paid? Will the money be taken out of my account?

Chels22 by Level 1: Joiner
  • 733 Views
  • 3 replies
  • 0 kudos

Resolved! Discount

I have just received my 25%discount for phone billWhen will this be applied?Thanks

Lorri72 by Level 1: Joiner
  • 688 Views
  • 3 replies
  • 0 kudos

Resolved! Payment

HI , I would really a need a support ASAP IF IS POSSIBLE PLEASE

Gabobe by Level 1: Joiner
  • 343 Views
  • 1 replies
  • 0 kudos

Resolved! Proof of purchase

Hello,I require proof of purchase for the Samsung cashback offer as Samsung are trying their hardest to not accept my documents.I have tried O2's suggestion of going to the bill/tariff section and creating a PDF document of my bill, but this is not p...

RichS11 by Level 1: Joiner
  • 573 Views
  • 1 replies
  • 0 kudos

Resolved! Disney+ Not linked.

My 02 states that my disney plus will run out on 3/12/21. In my Disney+ Account it states that the O2 subscription has ended. How can i relink the two?

Screenshot 2021-07-06 at 20.33.06.png
J_Ing by Level 1: Joiner
  • 622 Views
  • 3 replies
  • 0 kudos