O2 makes it impossible to get the refund.

[Anonymous]

Received a mail that requires me to add bank details to get a refund. Bank details which you already have since you charged me after our contract ended!

You need to get into the app to contact support or add bank details; you cannot access the app with a closed account.

The website gives an error when providing bank details.

The only option is to call a PAID number to get my refund. You are clearly waisting people time. I'm not gonna call you to give you the money you owe me.

How do you know not have a chat via web or email in 2024. Reported for fraud.

[madasaf1sh]

@Anonymous 

You dont need to call a pald number, just call the payment management team on 0800 902 0217 

A lot of companies dont have emails, its insecure, and is not guaranteed to be delivered, and live chat is in app..

This is not customer services or live chat and o2 will not see your message.. 

And reporting o2 for fraud is laughable.... If only you hadn't cancelled your Direct Debit like it tells you when you cancel then you would have had the refund by now..

[Anonymous]

> A lot of companies dont have emails, its insecure, and is not guaranteed to be delivered, and live chat is in app

You clearly have no clue what you are talking about.

> cancelled your Direct Debit like it tells you when you cancel then you would have had the refund by now

I did, they took it via credit card. 

[madasaf1sh]

Unlike you I do, and PCI compliance doesnt like it, but if you are happy sending payment details by email, then more fool you

Give o2 a call and someone will be happy to refund you in 15 days 

[Anonymous]

I'm asking for a line of support that is not via phone. I won't give any sensitive information via phone, chat or mail; I'm not dumb. Thanks for giving a free phone number but please don't spread misinformation. Providing support via email or web chat is perfectly fine. You are just answering without understanding what I'm saying. 

They asked me to open the app to get the refund for which you can't once the contract is ended. When I ask for support they also redirect me to the app which I can't access. This is just unacceptable.

Also the refund is for something I should not have been charged in the first place. This is breaching the CRA, and they should be the one contacting me promptly.

[Enlli]

1. Even if you could get into chat they do not handle payments 

2. Like most mobile companies they don't use email and especially for sensitive information like bank details.

You have been given the payment managent number using it is up to you.

This is a Community of Customers so we can't take things further 

Phone or Stew, it's up to you.

[Anonymous]

I never said I did not use the number and I thanked them for that.

Again, this is unacceptable from them to breach contract; website that gives errors when filling the claim refund form and not provide a line of support that actually works. Not sure why you are both so on the defensive and borderline insulting.