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Not connecting to wifi

Dominique
Level 1: Joiner
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on ‎27-11-2021 10:01

on ‎27-11-2021 10:01

My phone is not connecting to the WiFi but every other device is 

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madasaf1sh
Level 76: Forum Legend
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on ‎27-11-2021 10:31

on ‎27-11-2021 10:31

@Dominique 

 

It would help to know what phone you have?

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
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on ‎27-11-2021 12:14

on ‎27-11-2021 12:14

@Dominique 

Forget the connection on your device then reboot the router before trying to reconnect to it.

Make sure you have the correct passcode and if that doesn't work, let us know what error messages you get.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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lewys-gp
Former Staff
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on ‎29-11-2021 16:16

on ‎29-11-2021 16:16

Did any of the advice above help? Let us know how you get on, @Dominique. 

Community Manager for the O2 Community 🙂
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