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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Upgrade

Hi, I am due a upgrade I have my phone in my steps mums bank however I want to upgrade but through my own bank now, is that possible how do I go about it

Resolved! Boltons

wont let me remove boltons

Resolved! Discounts for NHS staff

Hi, I have been a loyal 02 customer for almost ten years now. I am just sending this message as I have recently found out that NHS staff can avail of 25% off their monthly bills- how can I get this?Thanks,Stacey

Charged for text

Why have you charged me to send a text?

Resolved! Changing address

I bought a new phone from an o2 shop a few years back, but have since moved home. However, there is no way I can change my address on the o2 website! The reason being I have no 'billing' part on the screen because I've never been billed anything as I...

Resolved! Debt recovery/ Fraud

Hi, I have been awaiting a call from your fraud team. Please advise when this will be carried out.

Resolved! "My Device" shows wrong phone

In my "My O2" online account, the "My Device" page shows the wrong phone under Device Details.The phone number is correct, but the phone shown is my last-but-one phone.If a SIM is moved from an old phone to a new one, I would expect that O2 would kno...

Resolved! Switch back on

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Resolved! Phone working off 2 numbers

Hi I am having problems my phone is working off (personal information removed) ,the number I wanted moved to this sim when bought but any iMessages etc goes to my new number, can youse fix so everything goes to (personal information removed) please

Resolved! Can't activate 02 extra Amazon Music

I received a free O2 Extra for Amazom Music Unlimited. Altjough my account says I have 9 days left to activate it every time I try to do so I keep getting a message that the link has expired. I have seen many other messages from O2 users expressing t...

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