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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Wrong amount charged

I changed my tariff to £5 and then I topped up with 10 pounds but it got topped up to the 10 pound tariff instead of the 5 pound one

Resolved! Travelling abroad

I am going to zante on Tuesday for two weeks. Will I be charged if I ring friends in the UK while there

Resolved! Call from 0344 809 0202

I've just had a call from 0344 809 0202 saying it was O2 Fraud Department asking if I was Miss Jannette & Liverpool area and mentioned attempted fraud sounded like a hoax so put phone down & googled seems a lot of people have had a call like this say...

Resolved! Ballance

Can I get money back of my big bundle balance

Resolved! Amazon Music Extra

I have cancelled an extra - Amazon Music Unlimited. This is on my bill to be paid this month so surely as I will be paying for it I should still have access to this until my next bill?

Resolved! Click and collect

Hi I’ve purchased a new phone with the click and collect I’ve tried phoning the shop and know one is answering I was wondering if my phone is ready to collect

Resolved! My O2

Hi I have just purchased a new contract phone on Wednesday and although not been delivered yet (iPhone 13 pro max) I cannot get on to myO2 it keeps saying your account is not ready yet should only take 48hrs if it has been longer contact us but can’t...

Resolved! Cannot cancel my contract

Good afternoon, I have a new phone with new sim card and cant enter my O2 account because of the pin sent to my old sim. Because of this I cant cancel my account and I keep getting billed for I phone I dont use. There is no number to call anywhere an...

Resolved! Proof of employer

I need to upload my wage slip to prove employer to obtain a discount but I can’t find where to do this… help please

Resolved! iPad settings

Hi, I’m in France at the moment.My iPad has 18GB of unused data at present but instead of using it when I go onto the web it transfers to my hotspot, the iPhone, and uses it’s data. It’s obviously a settings issue and I’m obviously not technically li...

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