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Not connecting to wifi

Dominique
Level 1: Joiner
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My phone is not connecting to the WiFi but every other device is 

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madasaf1sh
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@Dominique 

 

It would help to know what phone you have?

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Dominique 

Forget the connection on your device then reboot the router before trying to reconnect to it.

Make sure you have the correct passcode and if that doesn't work, let us know what error messages you get.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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lewys-gp
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Did any of the advice above help? Let us know how you get on, @Dominique

Community Manager for the O2 Community 🙂
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