Solved: Mystery Code

KJ89 · ‎27-05-2020

I have recieved a text with a code on it. The text says that if you didn't request the code to contact them but can't get through.

MI5 · ‎27-05-2020

@KJ89

OTP's (one time passcodes) are sent by O2 to confirm that the actual customer is trying to access certain parts of their account.

If you weren't trying to change billing details, adress, email or upgrade you should report it immediately to O2.

You should also change your O2 password and do not under any circumstances, give anyone else the code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎27-05-2020

Hi @KJ89

All contact numbers for O2 are here Guide: Coronavirus Community Help and Support

I would check it out. Never heard of a mystery code being sent from O2.

Veritas Numquam Perit

MI5 · ‎27-05-2020

@KJ89

OTP's (one time passcodes) are sent by O2 to confirm that the actual customer is trying to access certain parts of their account.

If you weren't trying to change billing details, adress, email or upgrade you should report it immediately to O2.

You should also change your O2 password and do not under any circumstances, give anyone else the code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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