MyO2 App: O2 would love to hear your feedback!

[Toby]

Hi guys,

The MyO2 app is used by lots of customers for a variety of tasks such as topping up and getting billing info. The app has also gone through a few updates this year to make it easier to use and navigate.

As the year is drawing to a close, we'd really like to hear how you're getting on with it and what features are working well for you.

So, here's a few questions to ponder:

- How are you getting on with the MyO2 app?

- What features are you finding very useful?

- How would you improve the app?

- Have updates this year been beneficial?

Your thoughts, views and opinions will be really helpful in informing us how it is doing

[MI5]

Without a doubt it is the best app from O2.
I use it constantly to keep track of my 4 accounts balances, allowances and costs.
TBH there isn't anything I need that I can't do already but my only sugestion would be to integrate the My Network app and maybe the O2 Wi-Fi app so there wasn't a need for 3 separate ones......

[Anonymous]

Hi Toby

The app does it's job for me on the whole.

The only issue I have as a payg customer is not being able to see what allowances I have left in a bolt on ,and the option to add a bolt on and remove one too via the App would be useful.

[Anonymous]

I have been trying for half an hour now to access the details of my account and still it evades me! It asked for my to give the answer to my security question which can only be one answer and it keeps telling me that I'm wrong. I have had this problem before with 02 and am seriously thinking of taking my business elsewhere. This is appalling! Not a good experience at all.

[jonsie]

Works great for billing, call logs, allowances remain,  all accounts linked. Very easy to keep control of your accounts.

The only improvement I would like to see is to be able to go straight to the community without having to sign in again.

[viridis]

If it ain't broke......

[Anonymous]

@Anonymous welcome to the community.

If the app is saying your credentials i.e. password are incorrect then they must be. It is a computer afterall so it can't pick and choose for you.

There is a "forgotten password" link in the app where you can reset your password if the one you are entering isn't the one it needs.

[Toby]

Fantastic feedback so far guys keep it coming!

@jonsie , I love that idea. 

@Anonymous , Sorry to hear you're having trouble! Please take @Anonymous 's  advice and see if it helps, if not, please create a new forum thread, as this thread is for general feedback on the app rather than indidvidual members' issues

[viridis]

I despair at the though that they probably gonna screw up a good thing.

[Anonymous]

I agree with @viridis and @MI5.

The myo2 app is currently the pick of the bunch. So to quote @viridis "if it ain't broke. ...."

The only changes I would think through would be to move O2 Wifi, O2 Community and O2 Priority into it to save us having so many different logins.

If only other o2 apps could work so well. .....