My phone was lost i get new sim same number from O2 franchise 3 days ago but no signal no texts and

[LAW12345]

My phone was lost i get new sim same number from O2 franchise 3 days ago but no signal no texts and 

[jonsie · Accepted solution]

You need to contact  customer service to have the account restrictions removed

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2