Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Data connection very slow for the past few months

I've been an O2 user for the past 5 years but since the past 5-6 months my connection speeds have been extremely slow. This is the case indoor and outdoors. I never switched to cheaper plans with other providers because of the good service I've had i...

Name Change

I need to change the name on my account, I do not have any of the following: Marriage CertificateCivil partnership CertificateDeed poll CertificateRe-issued birth certificate (Only Scotland)How do I change this on my account?

switch to O2 but not my old phone No.

Hello, I switched to O2 from 3 and want to keep my old number. I provided PAC code when I switched. However, the number changed to other when I recepted SIM card. Please let me know how I can get my old number. My PAC code : [Removed] Thank you

My Order

Can you please advise when I will be getting my new phone that I ordered? I recently placed an order on the Google Pixel Pro 9 and I was hoping that I could get an approximate delivery date? I spoke to someone at o2 on the 22nd of August and they tol...

Address

The app won’t let me change my address

Resolved! My bills aren't showing up in My O2 and the My O2 app isn't working.

Had a bill come through today that is 2x more than normal and wanted to view it and see why as I pay for my brother's phone line. I've logged onto My O2 and cannot view any of my O2 products and can't view my bill (or any previous bills). I've tried ...