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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Refund due

O2 have sent me emails and texts telling me I am due a refund on my final bill. I have accessed My02 online but can find no way to let O2 know my bank details. No use clicking the link on the refunds page as it takes me nowhere. Anyone been successfu...

query on a refund

I was told that a refund from my 02 pay as you go account would have to be approved. have not heard anything

I still didn’t got my order

I can’t log in on my 02 for the last 3 days. I order AirPods 4 four days ago. I still didn’t got it

ORDER

I PLACED AN ORDER FOR AN UPGRADE ON THE 1ST OCTOBER. THE ORDER STILL HASN'T BEEN DISPATCHED YET IT SAYS THAT THE PHONE IS IN STOCK ONLINE

My mg memory

I have tried to top up using WEBDAILY three times and not topped up even though took payment.Also bought 500mg bolt on for £5 and I still have no data

Roaming

Can I roam for free in Dubai?

Where is my order?

Hi I ordered an upgrade on the 03/10 and not heard anything since, where is my order?order ref

I want to swap my sim with esim

Hey O2 I want to swap my existing sim with esim. Trying to find how to do it in the app. I found some articles that it's possible but can't find any menu item regarding this in the app

changing from contract to pay as you go

I have moved to austrlia and still paying a contract for data, how can i cancel the data plan and change to pay monthly for text and calls so that i can keep my number?

Help with O2 switch After Device Replacement

Hi everyone,I have an O2 Switch contract since November 2022, that includes both airtime and device payments. Last year, my phone was accidentally damaged, and I used the insurance from my bank to get it repaired. However, the device I received after...

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