My o2 app

[Gracie3]

My number: 

I cannot access my account on the o2 app. It says I need to contact you guys. Can my account please be available so that I can track my data. Thank you

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5]

@Gracie3 

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Unlikely that you'd get help in store, but may be worth a last resort try.

[MI5]

Flagged for number

[Enlli]

First. Can you access https://accounts.o2.co.uk/signin and view your account from there?

If so try deleting the app, rebooting your phone and then reinstalling.

If that does not work then

You can message O2 on

 Facebook (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) 

They should be able to help you.

*FLAGGED for phone number.

[Enlli]

One hour later and the number is still visible 

[MI5]

Only so much we can do.