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My o2 app problem

FionaA
Level 1: Joiner
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Now that the app is back up after the meltdown for the past 2 days of being down, everytime I go to check my data usage it has not changed/decreased. Its set at a specific number even though I know it should reflect my usage.

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MI5
Level 94: Supreme
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@FionaA 

Your account may need a reset.

Try deleting and reinstalling the app or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127473 Posts
  • 614 Topics
  • 22148 Solutions
Registered:

@FionaA 

Your account may need a reset.

Try deleting and reinstalling the app or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
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FionaA
Level 1: Joiner
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Hi, thanks for the reply. I've tried doing as you said and deleted the app and reinstalled it but it hasn't addressed the issue. I'm awaiting a reply on Facebook messenger.

Message 3 of 3
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