Both airtime payments and device plan payment not going out together

[Lukekenyon21]

Good morning, I have noticed none of the airtime payments are automatically going out with my device plan payment on the monthly basis and I am having to manually pay this, please can it be set up so both go out 

[Cleoriff · Accepted solution]

@Lukekenyon21 

This is a community and we have no access to your account.

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am