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Both airtime payments and device plan payment not going out together

Lukekenyon21
Level 1: Joiner
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Good morning, I have noticed none of the airtime payments are automatically going out with my device plan payment on the monthly basis and I am having to manually pay this, please can it be set up so both go out 

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Cleoriff
Level 94: Supreme
  • 111688 Posts
  • 800 Topics
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Registered:

@Lukekenyon21 

This is a community and we have no access to your account.

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 111688 Posts
  • 800 Topics
  • 6550 Solutions
Registered:

@Lukekenyon21 

This is a community and we have no access to your account.

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
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