My O2 app is not working

[Seyi]

I got a new sim and my account isn't working it's saying after 48 hours is will work it has been 2 weeks and it says I should come here to see if I can get help.

[madasaf1sh]

@Seyi 

There is nothing anyone can do on here as we are all customers like you, and don't have access to accounts, you will need to contact o2 Guide: How to find help & contact O2 has all the details on how to do this.

[jonsie]

Is this the case both online and in the app?

[Oxonian]

You can try online @Seyi at :-

https://mymobile.o2.co.uk/

If using the smartphone app, try deleting the app, rebooting your 'phone and then reinstalling the app.