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My O2 App Returning Error Code 27

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Anonymous
Not applicable

on ‎19-10-2016 11:40

on ‎19-10-2016 11:40

I've been unable to login to the MyO2 app on my iPhone for a while now. Two online chats with 'gurus' told me to reset my password, which I have done - twice. The app still does not work. When I input my PIN it returns this message: "Something's wrong. Please try again later (Code 27)" It's been like this for over a month now and I can't use the app. I'm using an iPhone 4s with IOS 6 (yes, 6!) and both gurus assured me that it would work with this setup.

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MI5
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‎19-10-2016 11:46 - edited ‎19-10-2016 11:47

‎19-10-2016 11:46 - edited ‎19-10-2016 11:47

PS. Just checked and it's 8.0 and up only, sorry.

https://itunes.apple.com/gb/app/my-o2/id325533754?mt=8&ign-mpt=uo%3D4

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎19-10-2016 11:45

on ‎19-10-2016 11:45

It may well be not supported on iOS6 anymore.
Have you tried calling CS rather than using chat?
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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‎19-10-2016 11:46 - edited ‎19-10-2016 11:47

‎19-10-2016 11:46 - edited ‎19-10-2016 11:47

PS. Just checked and it's 8.0 and up only, sorry.

https://itunes.apple.com/gb/app/my-o2/id325533754?mt=8&ign-mpt=uo%3D4

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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