My 02 log in

[Emma-r]

I have a monthly contract and am unable to log into my o2 it just takes my round in circles. If I do the app it says something went wrong please wait 48 hours if you are new to 02 (which am not) or click here for support. When I click it takes me to virtual help which says use the app to chat to an assistant and round and round I go. If I sign in online or just saying something went wrong we’re having trouble finding your account click here and again round in circles I go

[Cleoriff]

@Emma-r 

You could delete the app, reboot the phone and reinstall the app again

If that doesn't work you need to contact O2. It's possible your account needs resetting.

Give O2 a call on  202 or 0344 809 202 (Contract)  4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).