My 02 app

Denzil2321 · ‎27-03-2023

Hi people I have joined 02 a couple of days and I am on unlimited mins text and data and it’s not showing what data mins and text I used am I doing something wrong I removed the app and reinstalled any help will be good

MI5 · ‎27-03-2023

@Denzil2321

It should show what you've used if you tap on the circle for each of data, mins and texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Denzil2321 · ‎27-03-2023

No it don’t show nothing only in circles is unlimited so I don’t now if it will still show what I be useing

MI5 · ‎27-03-2023

@Denzil2321

Did you tap on the circle?

It should open a new page with your usage.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎27-03-2023

Again, have you tapped the circle as you were instructed yesterday?

Checking mine data use is quite quick but calls and text tend to update overnight

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Denzil2321 · ‎27-03-2023

Yea I did and it says 0 on all of them even website witch I though was strange

MI5 · ‎27-03-2023

It's not working then @Denzil2321

You'll need to contact O2 to reset it.

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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