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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My 02

Just over 12 months ago changed from pay as you go to monthly contract,have been with 02 for years,when try to log in to 02 keeps saying have no products or information so all my information from before has disappeared,but then sends text with code s...

Resolved! sim sent to wrong address

sim sent to worng house number

Resolved! Payment

Hello, it’s says here on the app that the plan has been paid but nomoney come from my account, my question is if you guys are taking the money that I have to secure the phone

Resolved! Share deta

How do I share my data

Resolved! Limits in Australia

I have 02 travel inclusive zone bt on.. what are my limits in terms of data and text /minutes in Australia?

Resolved! O2 open nhs discount

Hello,I set up my o2 open in order to get my discount through as I just bought a new phone. The staff at the o2 shop helped me on how to get this set up and as I’ve went in to add the discount it’s saying I’m not eligible? I’m a nhs worker and sent t...

Resolved! Keeping my number

I have received my new sim I haven't put it in my phone yet as I want to keep my number I have a Pac number and filled out the online form but it keeps coming up with an error that I can't identify and I want to start using my new contract

Resolved! Verification number

I’m trying to upgrade but it’s asking for a verification code. I did ask for a new sim when checking out how can I verify to upgrade when I do have access to the number it’s sending the code and I can change this in my account because it’s asking me ...

Resolved! Questions about “Keep your mobile number” form

I wish to transfer from O2 PAYG to monthly plan (SIM only) and wish to keep my original mobile number,I will order a monthly plan SIM.I was told to fill in the “Keep your mobile number” form for keeping my old mobile number after receiving the new mo...

Resolved! Cannot find my address when order Monthly Sim

I am filling in the order form of ordering a Monthly SIM.In the field of "delivery" address, after I fill in the post code, I cannot find my address.(only can select the house number, but there are 3 flats in the same house number, I wish to specify ...

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