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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Phone contract

Hi, I currently have a contract at £35.00 a month. You have a SIM only deal for 50GB and unltd texts and unltd calls for £12.00 a month. How do I switch to this?

Account

Problem with my account

Resolved! I want to port my number to o2

I have received my new O2 Sim and I'd like to port my old number to o2

Resolved! Cant login

I have an O2 account yet i cannot get access on the app.

Resolved! Apple Watch situation

I originally only had to apply for a 24-month sim contract, but I was suggested to buy an additional apple watch for £6.25 per month. I thought I was paying £6.25 more for a 24-month contract, so I agreed. But after I went back home and looked at the...

Resolved! Delivery

The courier says the device has tried to be delivered but they didn't buzz my door. Can I get it redelivered today or collect it?

Address

Where on earth is my address on my o2 account??!? Can anyone help please? the one on the bill is out of date and I need proof of new one on account - which i had to change over the phone as no online option to do this. Why is the system so terrible t...

Bundle not going on , my o2 says I have no products?

Hi I changed my big bundle a few days ago from the £20 to the £30 big bundle and then today topped up as it's due today , I got a text message to say I have a fresh £30 big bundle but I couldn't use my data it won't let me on the internet then 10 min...

Resolved! display recent charges

After 3 days and many hours of fruitless attempts to contact o2, i eventually managed a 2.5 hr chat on line. In answer to my concerns/complaint, O2 offered a £24 payment for incorrect admin. of services and a further £50 ex gratia payment for inconve...

Resolved! PUK not recognised

updated my phone and now PUK not recognised.

O2

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