Lost SIM abroad

[TobyC1]

Hi, I lost my new phone and sim abroad. I have my old phone containing old sim. Can I reactivate that sim or do I need to order a new sim and wait until I return to the UK to get the new one?

Thanks

[Bambino · Accepted solution]

@TobyC1 You must report the phone and sim as lost. O2 will send you a new sim, but only to the UK address your account is registered to: Lost or Stolen O2 Device

[TobyC1]

Hi Bambino thanks for your response. I want to report my phone lost but it seems the only way I can do so is by making a phonecall which is something I can't do as the sim on my old phone is inactive. 

They send a verification code to your number. Which again I can't access as that goes to my old phone.

Super confusing 

[Bambino]

@TobyC1 You can download and use Skype to call: 

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

Try the 0800 numbers in this link: Guide: Coronavirus Community Help and Support