Live chat

[19Lolo9817]

I’ve trying to contact o2 via the live chat. The website keep directing me back to the ap. the app keep telling me the live chat is unavailable. Anyone else keep getting this message. How do I contact o2 

[gmarkj · Accepted solution]

Normally we recommend calling customer services @19Lolo9817 , but if you would rather message someone then use o2's social media:

Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

If you do want to call, then it is 202 from your o2 phone or  0344 809 0202 if you were pay monthly, or 4445 or 0344 809 222 if PAYG (or use 0800 032 1402 if you have no other line, and you can use Skype for free - Guide: A Guide to Skype ).

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Liz121]

I’m getting the same thing and it’s over an hour wait on the phone. You’re then told to chat on o2 and you are cut off. Some customer service

[Enlli]

Social Media links given above are your best option