My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8575 Views
  • 1 replies
  • 1 kudos

Contact

Trying to contact o2 but everything is cutting out 

Aimee10 by Level 1: Joiner
  • 421 Views
  • 4 replies
  • 0 kudos

Resolved! Billing

hi, I have been on holiday and my bill has come out of an account with insufficient funds, as I’ve tried to log onto my account to pay the bill it says account not recognised, my phone has been cut off so I’m unable to ring to sort this.

Beth-11 by Level 1: Joiner
  • 351 Views
  • 2 replies
  • 0 kudos

Resolved! Bolt On

I'm trying to buy a bolt on for my son but the online app won't let me

Lorac by Level 1: Joiner
  • 256 Views
  • 1 replies
  • 0 kudos

Change verification phone number

I'm on a joint account with my siblings and im over 18 and am trying to change the parental controls for my account but when I try to it send the verification code to one of their numbers and not my one

Frippyyy by Level 1: Joiner
  • 515 Views
  • 2 replies
  • 0 kudos

Resolved! Samsung earbuds £1

When I ordered my phone it said you could get Samsung ear buds for £1 after 30 days. However I've not received a code for this? Anyone know how long it took roughly? Thanks

Resolved! Spend cap

Hi I would like to add a spend cap on my o2 sim

SIM activation fault

I received 2 new SIMs a week ago. Neither activated. I've contacted O2 by phone and chat 4 times. The problem has been escalated to something called the '360 customer team'. I've been promised 2 calls and received none! Why can nobody help me and how...

Andy-W_04 by Level 1: Joiner
  • 755 Views
  • 4 replies
  • 0 kudos

Resolved! Cancel contract

I would like to cancel my contract and stop paying monthly from next payment.

Alejandro by Level 1: Joiner
  • 405 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

I’ve just had my bill in with a phone call that cost me £18.12 on the 13th of July. Can you tell me the company that it is please as I do not remember phoning this number

Keith2021 by Level 1: Joiner
  • 296 Views
  • 1 replies
  • 0 kudos

Resolved! Coverage

I have had no coverage for over three weeks. I have just received a monthly bill. Should I pay it?

BRB by Level 1: Joiner
  • 355 Views
  • 2 replies
  • 0 kudos