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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! IMEI number for lost phone

I have lost a phone and am trying to get it blocked (so it cannot be used). Having been on to O2 via chat several times, and weeks later, I have a new sim but am no nearer to getting the phone blocked. O2 have stated that they need the IMEI number, w...

Resolved! O2 Recycle Trade in reference number

I got out a new o2 Refresh contract. I received confirmation on my receipt that it qualifies for the enhanced recycle to redeem an extra £150 but I haven't received an email from o2 Recycle and nothing I try and type in seems to be recognised. Any id...

Resolved! Final cost, why do I have this I'm on sim only and didn't renew my phone

I have noticed there is an final payment charge, but I'm not on a contract that has a cost. So why is this

Resolved! Billing £42+

Hi there. I usually try to keep my billing under £10 but this month it is £42+… I am wondering why I am being charged for 2 month’s regular contract ?!! And also why I have £8+ of extra minutes when I thought my minutes were free ??! Also, why am I b...

VAT

I require VAT invoices for my business

Resolved! Data swapping

I have 2 operational O2 sims.If I have excess data allowance available on one sim, is there any way I can give some to my other sim ?

My O2 - Name has been changed

I logged on to My O2 and it now it says Hello (and my wife's name) instead of my name, which has appeared for the last 17 years. On my account I have myself, my wife and my son, there is only myself that has access and any emails regarding their cont...

Better price and data allowance

What can you offer me Lebara offer 3GB of data. 99p first 6 months then £4.40

Upgrade

HiWhat offer have you got for me?

Resolved! Email to SMS

My O2 cell phone number is 07707******. I need to receive email to SMS messages from a USA source. To do so they state the following: Enter your cellular Phone Number followed by the @ and then the email domain of your carrier. For example 7703456789...

O2

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