My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8207 Views
  • 1 replies
  • 1 kudos

Resolved! How do I cancel an account?

I tried moving over from Virgin mobile a week ago. It has been a disaster, and that's being polite!! Due to an error in my account name, not my error I might add, My credit check was turned down and I didn't get the phone I had ordered. My account sa...

Geraldo by Level 1: Joiner
  • 1393 Views
  • 8 replies
  • 0 kudos

Poor signal

Signal use to be really good but last few months rarely get a decent signal in Stafford. Can't even make a call from home ([Removed]) without cutting out. Can you help please?

R_G1 by Level 1: Joiner
  • 508 Views
  • 4 replies
  • 0 kudos

Resolved! Tracking

Can't find my orders in my o2 to track even though email came through 

Effy by Level 1: Joiner
  • 370 Views
  • 1 replies
  • 0 kudos

Resolved! New sim

Just bought new sim, how ling it take to activate

Karan by Level 1: Joiner
  • 264 Views
  • 1 replies
  • 0 kudos

Resolved! Given incorrect email address over phone

O2 mysteriously cannot find and email they sent me regarding my tariff. The operator I spoke with refused to give me a direct email address and asked me to email mycare@o2mail.co.uk When I did that it bounced saying that they don't deal with matters ...

AdamT13 by Level 1: Joiner
  • 608 Views
  • 4 replies
  • 0 kudos

Resolved! Offer 40%

Hey dear! Someone call from o2 and ask my security code to activate the 40% off of my bills! How do I know if is not scam or legit ? Please let me know.

Resolved! Telephone call from O2 Custer service

Just had a call from someone saying they are customer service and offering me a 40% tariff discount for being a loyal customer. They texted me a one time code and wanted me to enter this into a link they sent me to activate the discount. I suspect th...

Hsquared by Level 1: Joiner
  • 361 Views
  • 1 replies
  • 0 kudos

signing in

I have signed in using my correct username and password, but I am still being asked to sign in.Whats going on ?

hoverfly by Level 1: Joiner
  • 303 Views
  • 1 replies
  • 0 kudos

Resolved! O2 new customers get better deals

Hi all,I have seen online an O2 sim only 12 month contract, unlimited texts, unlimited calls, 10GB data, for £5 a month. However, as I am already an O2 customer looking at my upgrades the cheapest I could get is 6GB unlimited text unlimited minutes f...

Isolde by Level 1: Joiner
  • 826 Views
  • 1 replies
  • 0 kudos