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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! O2 number

Hi I was originally with virgin media I'm now with o2 how would I find my o2 account number

Charges

Why was I charged for data roaming

Resolved! Not happy with service

Looking to end services with 02 and return to previous provider thanks. Can some one get in contact [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Bills problem

My bill on May 2023 shows a item of "things you have brought", cost £10, however, i did not buy any items, kindly check what is it? Thanks!

Contact

Trying to contact o2 but everything is cutting out

Resolved! Billing

hi, I have been on holiday and my bill has come out of an account with insufficient funds, as I’ve tried to log onto my account to pay the bill it says account not recognised, my phone has been cut off so I’m unable to ring to sort this.

Resolved! Bolt On

I'm trying to buy a bolt on for my son but the online app won't let me

Change verification phone number

I'm on a joint account with my siblings and im over 18 and am trying to change the parental controls for my account but when I try to it send the verification code to one of their numbers and not my one

Resolved! Samsung earbuds £1

When I ordered my phone it said you could get Samsung ear buds for £1 after 30 days. However I've not received a code for this? Anyone know how long it took roughly? Thanks

Resolved! Spend cap

Hi I would like to add a spend cap on my o2 sim

O2

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