My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! change handset details with o2

how do you tell o2 that you have bought a new handset so that the records are up to date? I bought a new device from onbuy and i guess o2 need to know handset has changed?

Bungle17 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! O2 app and account

I recently upgraded my phone and I can access my o2 online but not through the app the other issue is that when I click on my details its sending a security number to a mobile number I've never owned

Aaron25 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Email Address

I would like to change my email address as my old one is not available anymore.

Fife by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Top up

I buy voucher to my O2 i top up the SIM and after i dont have any one Pound what's happend ?

Kleki by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Internet

Hello, I have a question about the Internet, I have a 160GB contract and the application shows 60GB

Marzena by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Problem with payment/changing billing address

Dear Sir/Madam Because of retirement I'm coming back to my native country Poland. I had to close all my direct debits, but of course I'd like to make all required payments. My phone and broadband are active up to 15 of December, all things are settle...

Jacenty by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Device Plan

Does anybody know how to get a vat invoice for the device. (Not the monthly bill this already has a vat breakdown) 02 have been useless in advising me on this i'm getting knowhere.

Robe by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bring in%20another%20account

I have two O2 pay monthly contracts. How do I add the second number so that I can see both accounts in the same place? Thanks

Michaelj by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! O2 Travel

How can I be certain that I won’t trigger the daily charge when in one of your 70+ countries, but still receive incoming calls and texts. What settings etc must be made for phone system and apps etc.

pa1189 by Level 1: Joiner
  • 4 replies
  • 0 kudos