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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! leaving 02 and accessing final bill

HElp, i'm hitting a brick wall, swapped my 02 sim on 23.6.23 to an EE one. Never used the old sim after that date and now 02 are telling me there are 4 premium rate texts on there and they cant tell me when they were sent and I cant access a bill onl...

Resolved! Alleged order

I have received an email from o2 saying I have ordered sim for a mobile no. Ending in 7059, yesterday 9 July 2023. At best this is an error and I want it to be cancelled, as I did not make this order. I have only two mobiles registered with you, name...

O2 travel

Why have I been charged £24 extra for travel to Greece?

My o2 app won’t let me log in

Hello, My o2 app logged me out. I’ve tried to sign back in but it is having problems.

Resolved! Can't access account to check balance

Apparently my account doesn't exist yet it does and it says apparently I am not with o2 yet or no account wait 48 hours when I go sign in on the my o2 app and on the website it says different things. I need to be able to access it as its my main phon...

Resolved! BALANCE

if I have £10 in my account /balance will it leave my account in a month or stay in balance

Resolved! Looking to pay my bill off but can’t seem to do Hmmm into the app

Looking to pay my bill but can’t sign in

Resolved! Customer service email address

Has anyone got customer services email address as I need to send an attachment regarding my addresses with O2 on my credit file. Chat through the app or website doesn't give an option and I can't find an email address anywhere. I have sent a message ...

Resolved! Invalid code

Been sent codes for up to £300 off upfront fees for certain samsung phones. When applying the code in checkout, it states code is invalid. Any suggestions?

Resolved! O2 tariff

I get messages on my phone that says my tariff has expired but when I login to get a new tariff it says none are available. As it is I am paying for far more data than I use

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