Contract payments

[phoebe97]

I have received a text telling me that I need to urgently pay my bill or my out of bundle usage will be stopped and removing my recurring bolt ons. I am confused about when the payments go out because one thing is telling me it was due on 7th and then if I scroll down its telling me the next billing date is the 22nd, I can't afford to pay the outstanding payments until at least 17th which I thought was ok since the billing date is the 22nd. Someone else is currently providing me with the money to pay for my contract as a couple months after I got the phone I lost my job due to the shop I worked in closing down. I have a new job at the moment and I'm waiting to be paid which will be at the end of this month

[madasaf1sh · Accepted solution]

@phoebe97 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm