Second Sim

[Rick49]

Hi
I have just got an O2 sim and put into my phone and all works well, so I sent for another sim for my wifes phone. Not here yet.
I got a text from O2 to text "SWAP" to activate the sim, and my account shows 2 numbers and shows "Select the product you want to use"
It looks like I can only use the sims in one phone.
HELP.

[MI5]

@Rick49 

It would appear to be in the post to you.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[madasaf1sh]

@Rick49 

You can use the sim in any phone you want, the product is related to your devcies. 

When you get the new sim just do a sim swap and the new will be activated.

Also have a look at this guide Guide: Sim Swap: a mini guide 2017 update 

[Rick49]

Just got email

SIM SWAP PROCESS
You can SIM swap using the the SMS service by texting 'Swap' to 20220 or online at http://swapmysim.o2.co.uk 2. The time-scale for these requests to be processed is a maximum of 24 hours.

I don't want to swap the sim, I want to put it into another phone.

[Rick49]

I want to have both sims active in two phones at the same time.

[MI5 · Accepted solution]

@Rick49 

You need to call and find out what you've ordered.

Call sales as I said above.

[madasaf1sh]

@Rick49 

You cant have 2 sims with the same number active in 2 phones at the same time. 

You can only have 1 active sim per phone number..  

[Rick49]

Sorry MI5, the messages came up in a different order, so found you original and am doing that. Thanks.

[Rick49]

They say it ok to have 2 numbers, actually 20 numbers max, on one account. Thanks for your help

[gmarkj]

I think there is a bit of confusion here @Rick49 

In order for each sim to work it has to have a different phone number to another. So sim 1 could be phone number 12345 and sim 2 would be 23456.

You cannot have two sims that have the same number.