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Linking accounts

8904jo
Level 1: Joiner
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I have 3 pay monthly contracts - mine and my 2 sons. Only 2 of these show on my o2 ap and I can’t seem to link the third. Can anyone help? Contacted o2 previously by live chat but they seemed to have no idea what I meant!
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Cleoriff
Level 94: Supreme
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Hi @8904jo

The way to do this is via My O2 under the section 'Bring In Products' http://www.o2.co.uk/myo2

If you have a problem then please speak to someone in customer services (not live chat )

https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Hi @8904jo

The way to do this is via My O2 under the section 'Bring In Products' http://www.o2.co.uk/myo2

If you have a problem then please speak to someone in customer services (not live chat )

https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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Anonymous
Not applicable

@8904jo Call customer service & don’t use live chat. One of our members @MI5 could help as he has done this himself 

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MI5
Level 94: Supreme
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Select the correct option from your MyO2 for either adding a contract or PAYG account.

merge accounts.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Hi @8904jo, have you managed to link all your accounts following the advice our other members have shared above?

 

Thanks @Cleoriff, @Anonymous and @MI5 for the advice smiling

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