Solved: Leaving O2

Vito · ‎04-04-2020

How to terminate my mobile broadband monthly contract? I cannot use my sim card to call 202 and can't find anything on my O2. The Chat is not working too

MI5 · ‎04-04-2020

You'll need to call then.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-04-2020

Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Vito · ‎04-04-2020

Thank you. I had read it but still can't find how to cancel. My new provider said they do need STAC code. ?

MI5 · ‎04-04-2020

To obtain a STAC code text STAC to 75075

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Vito · ‎04-04-2020

I read that and I have code but my new provider is not going to cancel anything as they did no accept the code? How do I cancel it?

Vito · ‎04-04-2020

Sorry there was a mistake" they do not need the STAC code

MI5 · ‎04-04-2020

You'll need to call then.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Vito · ‎04-04-2020

Thank you

MI5 · ‎04-04-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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