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Just got latest bill and been charged for Disney plus which I didn't ask for or sign up to?

JB7
Level 1: Joiner
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I've deleted it off my acct but how do you get a refund off O2 as unable to contact just going round in circles on their help and support. 

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Cleoriff
Level 94: Supreme
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Did you stop it just before it was due to end? If you stopped it after the end date then you would have had another month to pay.

Guide: Adding and removing O2 Extras  
If you have done everything correctly then you need to contact O2.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107741 Posts
  • 794 Topics
  • 5755 Solutions
Registered:

Did you stop it just before it was due to end? If you stopped it after the end date then you would have had another month to pay.

Guide: Adding and removing O2 Extras  
If you have done everything correctly then you need to contact O2.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
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