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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Sim Card

Hi, My name is Roland Hardi, and have a problem. The problem is that I ordered a sim card with a new contract. And if I check the order status the program wrote that it is complete, but it is not the truth, because the letter with card did not arrive...

Resolved! In need of assistance with PAC Code

I'm unable to contact anyone directly from 02 who can assist me with my inquiry. I have lost my mobile & would need my PAC Code so I can keep my mobile number & switch network. If anyone can help me obtain my PAC Code without having my original phone...

Resolved! Lost phone number

Sign e up for 02 but forgot my mobile number

Resolved! Where I can find how many GB left on my roaming allowance, its not on my o2 app

Where I can find how many GB left on my roaming allowance, its not on my o2 app and I just get text telling me I consumed 75% where I can check it O2 still not updated after almost 10 days in Italy

Resolved! Childs phone

Hi, I have 2 phones that my children use and are registered to me, how do I access their tariffs etc as they do not appear on my accounts although it says they are already registered?

iPhone 8 - iPhone unavailable

Replacement screen fitted but now have “iPhone unavailable”. How do I unlock?

Resolved! change bank details

how do i change my bank details..I have a new debit card to register with you

Resolved! Caffe Nero and Greggs both closed when I went to redeem rewards

Both Google and the shop's respective apps said they would be open so I clicked on 'Use Now' in the O2 Rewards app - but when I got there, they were closed, with no explanation (eg staff shortage, Covid restrictions et al). Of course then O2 Rewards ...

Resolved! Extra £250 when purchase Samsung zflip3 5g

How do I claim my £250 for purchase of Samsung galaxy zflip3 5g

Resolved! Volt - I am a customer of both o2 and virgin media

How do I set up volt? I am a customer for both o2 and virgin but the websites won’t acknowledge this and I therefore keep getting batted between the two websites and amgetting no where.

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